Kiu System Solutions Participated in IATA Offer & Orders Transformation Forum as Strategic Partner
Ezequiel Rozenberg, Operations Manager at Kiu, shares insights about a necessary evolution in the airline industry: the challenge of advancing and adopting a modern retail model like other global scale industries and businesses, which benefit both passenger and airline. The third forum of Offers & Orders Transformation, which took place in IATA’s offices in Geneva, welcomed over 120 participants from the industry. Key aspects to carry this transition to a model 100% based on Offers&Orders were discussed. Also, in the work sessions held, areas of improvement were identified, where definition of processes and standards are needed to move forward. A transformation is needed for a Modern Retail model to exist, and the way to achieve it is through Airline Retailing The fundamental aspect is placing the customer at the center of the shopping ecosystem (shop - order - pay), regardless of the channel being used. This approach was introduced with the NDC standard in the past few yea