Kiu System Solutions Innovates with the First AI Solution for Airlines' E-Commerce and Customer Service

Kiut AI Concierge is the new digital assistant in the industry that enhances direct marketing and sales of air travel while optimizing the post-sale experience through conversations in generative natural language and in over 75 languages via chat platforms.

MIAMI, FL (May 15, 2024) - Airlines are adopting Artificial Intelligence (AI) at a rapid pace to optimize operations and increase revenue. Initially, AI capabilities have allowed for the optimization of fleet management, the improvement of route planning, the prediction of passenger demand, and the optimization of staff assignment. This technology now inaugurates the new evolution of E-Commerce and customer service.  Kiu System Solutions (www.kiusys.com), a global company dedicated to providing technology and new-generation systems for airlines of all business models, unveiled its latest development in AI  at the Aviation Festival Americas event.

Kiu’s AI solution sets a landmark in the industry, as it introduces a virtual assistant that not only digitalizes and makes the online sale process more efficient, while eliminating wait times at call centers, but also transforms and accelerates customer service for airlines through everyday and user-friendly chat channels for millions of passengers.

With Kiut AI Concierge, airlines can now offer a simplified and multilingual 24x7 ticket shopping experience and customer service, with the same immediacy, smoothness, and interaction through text and voice messages as conversations between people. Kiu’s digital assistant for airlines adapts to the characteristics of each airline, in terms of style, genre and tone of the conversation. As a white-label solution, each airline defines their “avatar” so that it is consistent with their brand, communications and even aircraft’s livery. Moreover, its capacity to interpret over 75 languages guarantees accessibility to millions of potential customers in international markets and different cultures that cover their flight network with other associated airlines.

Alberto Desimone, CEO of Kiu System Solutions, remarks: “We are thrilled with this opportunity to present Kiu AI to the global community of airlines gathered at Aviation Festival Americas. It is a development by Kiu that creates an innovative commercialization platform that is more efficient operationally, and closer to each client in offering flights and a tailored service. This technology also contributes to elevating service standards for airlines that are committed to digital transformation, which will keep them competitive in our industry.”

Kiut AI Concierge's main functionalities through chat platforms:
  • Simplified ticket purchasing: the digital assistant allows airline customers to easily and quickly search, compare, and purchase tickets through a natural conversation.
  • Management of ancillary services: customers can personalize their travel experience by requesting other services from the digital assistant such as seat selection, special meals, or additional luggage, all managed interactively.
  • Comprehensive post-sales support: from flight changes to refund requests, the assistant resolves after-sales queries and issues effectively, providing a frictionless experience.
  • Check-in from chat: Users can check-in for their flights directly through the assistant, avoiding long lines and simplifying the travel process.
  • Answers to frequently asked questions: whether before or after purchasing a ticket, the assistant provides quick and precise answers to the most common questions, improving customer satisfaction and reducing the burden of resources and work on call center teams.

With Kiu's new development in artificial intelligence, the future for airlines is smarter, more efficient, and more customer-centric than ever.

For media inquiries, please contact: marketing@kiusys.com 

About Kiu
Kiu System Solutions is a multinational technology company dedicated to providing cutting-edge solutions and consulting services tailored to airlines with diverse business models. From operations and revenue management to reservations, passenger experience, e-commerce, and cargo solutions, Kiu's comprehensive portfolio optimizes distribution and commerce for the industry's low-cost, hybrid, and omnichannel models.

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